How Can We Help?

FAQ’s

When do my credits get reported?

Dannemiller reports at the beginning of each month directly to either the AANA or the ABA if you have granted Dannemiller your permission by providing your ABA Board Affiliation and ID number. For example, credits earned in January are reported in February. All credits should appear with your accrediting body no later than the fifth working day of the month. If you require credits reported to another agency, they must be self-reported directly to that agency.

If you need credits reported to AANA or the ABA more immediately, Early Reporting is available. To request Early Reporting, you must call 1-800-328-2308 during regular business hours Monday-Friday 8 AM- 4:30PM CT. At that time, your credits will be verified, and credit card information obtained; credits will then be reported within 2 business days. The fee for Early Reporting is $40

FAQ’s

Where can I find Dannemiller’s accreditation information?

Accreditation varies per activity. Please refer to each activity’s accreditation page.

For your publication subscriptions (AnesthesiaFile/PainFile) it will be in your subscription’s activity page.

For enduring activities, it will be on each activity’s “Accreditation” tab.

FAQ’s

Can I get a copy of my receipt?

While logged into your Dannemiller account. 
1.Click on your name in the top right-hand corner of the screen
2.Select the “My Orders” tab.

3.Selecting “View Receipt” will open a PDF in which to print/save your receipt.

If you need additional assistance, please visit the “Contact Us” page or call 1-800-328-2308 Monday-Friday 8:00 AM – 4:30 PM CT or email us at cme@dannemiller.com.

FAQ’s

How do I update my profile?

While logged into your Dannemiller account. 
1.Click on your name in the top right-hand corner of the screen
2.Select the “Account Overview” tab

3.Select “Profile” which is located below “Welcome” near the top center of the page.

4.Once you enter your information* click the “Update Profile” button located at the bottom to save your changes.
*Remember to include your AANA or ABA number if you would like credits reported to either organization.

If you need additional assistance, please visit the “Contact Us” page or call 1-800-328-2308 Monday-Friday 8:00 AM – 4:30 PM CT or email us at cme@dannemiller.com.

FAQ’s

How can I get a copy of my transcript?

You can easily find a digital copy in the “Transcript” page while logged into your account.

If it is not displayed, please contact us by phone at 1-800-328-2308 Monday-Friday 8:00 AM – 4:30 PM CT or “Contact Us” with the “Question about my credits or certificates.” Please include your full name, email, phone number, and activity title.

FAQ’s

How do I contact Dannemiller?

If you need additional assistance, please visit the “Contact Us” page or call 1-800-328-2308 Monday-Friday 8:00 AM – 4:30 PM CT or email us at cme@dannemiller.com.

FAQ’s

How do I contact tech support?

Please visit our “Contact Us” page and submit the necessary information. Once your form has been submitted a representative will reply within 2 business days. For immediate assistance please call 1-800-328-2308 Monday-Friday 8:00 AM – 4:30 PM CT.

FAQ’s

What is Danemiller’s Privacy Policy?

Please visit our “Privacy Policy” page for further details.

FAQ’s

What is Dannemiller’s Refund policy?

Please visit our “Terms & Conditions”  page for complete information, see specifically “Refund Policies.”

FAQ’s

Which payment methods does Dannemiller accept?

We accept the following forms of payments:
Credit Cards (Visa, MasterCard, American Express or Discover) online via our secure website.
If you need additional assistance, please call 1-800-328-2308 Monday-Friday 8:00 AM – 4:30 PM CT.

FAQ’s

Are there discounts available?

Yes. Discounts are always available for active/retired military. For publication subscriptions group discounts are offered (See group rates). For more information, please call 1-800-328-2308 Monday-Friday 8:00 AM – 4:30 PM CT.

FAQ’s

How do I find out about special promotions or new products at Dannemiller?

Please visit the “Mailing List” located on the bottom of the Main Page, Store and Contact Us pages. Joining the mailing list ensures being the first to know of any updates, sales, or promotions.

FAQ’s

I have a suggestion for improvement. Whom do I contact?

Dannemiller welcomes your communication concerning problems, challenges, or suggestions.  We also appreciate hearing how Dannemiller is meeting your continuing medical education needs.  You may call Dannemiller at 1-800-328-2308 weekdays from 8:00 AM to 4:30 PM CT or submit a “Contact Us” form which includes your user email address and phone number.

FAQ’s

I didn’t get a verification email. What do I do?

Please check your junk/spam folder and, if nothing appears in 15 mins, please call Dannemiller at 1-800-328-2308 weekdays from 8:00 AM to 4:30 PM CT or submit a “Contact Us” form which includes your user email address.

FAQ’s

How do I change my password?

While logged in please navigate to: https://www.dannemiller.com/user/change-password or click on CHANGE PASSWORD from the drop-down menu. Please note passwords need to meet the following criteria: must be at least 8 characters long and must contain lower-case letter(s), capital letter(s), number(s) and at least one of these special characters: !@#$%^&-_+=

FAQ’s

I forgot to complete my profile and just added my reporting number. How do I get my credits reported?

Please call Dannemiller at 1-800-328-2308 weekdays from 8:00 AM to 4:30 PM CT or submit a “Contact Us” form which includes your user email address and your reporting number. Dannemiller reports directly only to AANA and ABA.  For self-reporting, we can provide a PDF of all completed certificates and a transcript.

FAQ’s

What do I do if I no longer have access to the email address on my account?

We can fix that! Please call Dannemiller at 1-800-328-2308 weekdays from 8:00 AM to 4:30 PM CT or submit a “Contact Us” form which includes your former user email address and the new email address that now should be associated with your account.

FAQ’s

Does Dannemiller report my credits to my state board or to CE Broker?

Dannemiller reports directly only to AANA and ABA.  For self-reporting to other agencies, we can provide a PDF of all completed certificates and a transcript.

FAQ’s

What if I have an urgent need outside of Dannemiller’s regular office hours?

Please submit a “Contact Us” form which includes your user email address and a phone number where you may be reached. These tickets are checked over the weekend.  Dannemiller will use its best efforts to assist you with an urgent need outside of our regular office hours.

FAQ’s

How can I get a copy of my certificates showing the credits I have earned?

Please call Dannemiller at 1-800-328-2308 weekdays from 8:00 AM to 4:30 PM CT or submit a “Contact Us” form which includes your user email address and your reporting number. Dannemiller can provide a PDF of all completed certificates and a transcript.

FAQ’s

I need to show that I have earned a certain number of credits on a particular topic.  How can I do that?

Please call Dannemiller at 1-800-328-2308 weekdays from 8:00 AM to 4:30 PM CT or submit a “Contact Us” form which includes your user email address. We can provide more information on the content of the subscriptions.